Party Terms and Conditions
May 4th, 2019
Princesses and Princes Party and Event Terms and Conditions
We are excited to celebrate your special event with you! Princesses and Princes Party and Event Terms and Conditions allow us to explain the details and requirements regarding your event. This ensures that hosts and attendees understand our Company and facility policies regarding an event hosted at or decorated by Princesses and Princes.
Princesses and Princes LLC means Princesses and Princes LLC, Princesses and Princes, its members, managers, officers, assigns, principals, any associated persons or companies, the physical premises of all business locations as well as all business and service operations performed on behalf of Princesses and Princes LLC.
Party and Event Packages
Princesses and Princes offers private and customized event packages. This Princesses and Princes Party and Event Terms and Conditions (“TOC”) document covers any party or event held physically at Princesses and Princes or when Princesses and Princes is hired to provide decorating and/or event support offsite using Company or contracted personnel.
Please call us at (407) 601 – 3566 or email us at email@example.com to make a party or event reservation. We require that this TOC be completed and returned to us, along with the required deposit, before a date and time can be reserved.
Reservation Deposit and Credit Card on File
A $150.00 non-refundable deposit is required to reserve a party or event date and time. Deposits must be paid for using a valid credit card. If a cash deposit is desired, the full party balance must be paid at the time of the reservation.
Add-on services require full payment to secure a reservation for the add-on services.
All deposits are non-refundable, except under the sole condition that the facility will be closed on the date of the scheduled party or event due to an Unforeseen Circumstance (see below).
The remaining balance for the party or event must be paid in full 7 days prior to the event. An invoice will be sent to the email address on file, allowing for the balance to be paid online.
We accept Visa, MasterCard, American Express and Discover credit cards. We do not accept checks or money orders for any payments at Princesses and Princes. We do not accept cash for party deposits.
Failure to make any required payment on or before the due date on the invoice is a breach of this contract. The payment will be charged to the credit card on file. In the event that the payment fails or is dishonored, the party/event will be canceled. No refunds will be given.
Party/Event Size and Child/Adult Count
Each party or event package has a maximum allowed size, as detailed at princessesandprinces.com/party. Hosts can purchase space for additional children or adults, if desired.
Birthday parties that have more than 20 children attendees and/or more than 30 adult attendees require an additional staff member, at an additional cost. The number of children attendees for birthday parties will not be permitted to exceed 30 children.
The final child and adult count must be sent to firstname.lastname@example.org at least 14 days prior to your scheduled party or event, using the link provided in an email that will be sent to you. For birthday parties, children between the ages of 7 months to 15 years are included in the total child count (not including the birthday child). Persons 16 years and older are included in the adult count (not including the birthday child's parents). If the child or adult count exceeds the maximum for your birthday party package, a separate charge will apply for the additional children or adults.
Children above the age of 6 may ATTEND private parties and events. Children older than 6 are permitted to GENTLY play with some of the equipment inside the facility. Parents and caregivers are required to advise older children of the Princesses and Princes facility rules, as outlined in our Playground Rules and Waiver, to avoid disruptive behavior or damage to our equipment. Older children must be advised to be aware of younger children and the potential hazards when they are in proximity to younger children. Equipment or toys damaged by party or event guests will be settled in accordance with the Facility Damage provision, as outlined below, to the hosts' credit card on file.
Checking In – Day of Event
Reserved parties are a total of 2 hours in length (including any necessary set up time), unless additional time is purchased. Hosts may arrive no earlier than 10 minutes prior to the designated start time, as indicated on the reservation form and invoice. Parties will conclude at the designated end time. Additional party time should be purchased if a large amount of food, decorations or other items will be brought into the playground. Should the party run past the designated end time, additional charges will apply.
Time is measured from the atomic digital clock located inside the facility, near the infant room.
Cancellations / No Show
Should you choose to cancel your party or event after a deposit has been paid, any deposit(s) made will be forfeited. Deposits are not refundable, except under the sole condition that the facility will be closed on the date of the scheduled event due to an Unforeseen Circumstance (see below).
7 days prior to the event, the final party or event balance is due. Should you cancel your party or event at or within 7 days of the event, the final remaining balance will be charged, and no refunds will be given. If this payment has not been made, Princesses and Princes will charge the credit card on file for the remaining balance for your party or event package, plus any unpaid add-ons or additional items reserved when the party reservation was made.
If you fail to show up for your scheduled party or event and do not reschedule (see below) prior to the date of the party or event, you will be considered a No Show. If the final remaining balance has not been paid, Princesses and Princes will charge the credit card on file for the remaining balance for your party or event package, plus any unpaid add-ons or additional items reserved when the party reservation was made.
By signing this agreement, you acknowledge and agree to this Cancellation / No Show provision as outlined.
A party or event may be rescheduled one (1) time, provided notification is received thirty (30) or more days prior to the currently scheduled party, availability exists on a different date within 90 days of the currently booked date, and a confirmation reply of the reschedule is received. All requests for a change of party times or dates must be submitted in writing to email@example.com. If the request can be accommodated, the rescheduled party must be held within 90 days of the original booking date. A separate fee may apply to reschedule a party depending on expenses already paid by Princesses and Princes.
Party/Event Package Changes
It may be possible to add items to your party/event package, depending on how much time remains between notification and the scheduled party/event date. Downgrade and cancellations, once paid for, are not permitted and no refunds will be given.
Requests must be submitted in writing to firstname.lastname@example.org. No changes are permitted to custom birthday party packages, baby shower, private events, or any events held offsite (i.e. away from the facility), unless agreed to between the client and Princesses and Princes LLC, in writing.
Waiver and Facility Rules
All parents, guardians, authorized caregivers, and children attending a party/event must have a waiver form on file, to enter the facility. Only children 6 and under are permitted to use the toys and equipment in the facility.
Hosts and guests can read and electronically sign the playground waiver at any time ahead of the event, by visiting our website and clicking the waiver link under the PLAY tab. Hosts should direct attendees to the online waiver prior to the date of the party, to expedite their entry to the playground upon arrival. The waiver can also be found directly at princessesandprinces.com/waiver.
All children must wear grip socks to enter the playground. Socks are required for adults and grip socks are recommended. If an attendee arrives without socks, the arriving guest will be charged for socks. Hosts can also arrange to settle this charge for those attendees arriving without socks.
All children must be supervised by a parent, guardian or authorized adult. Drop-offs are not permitted. All children MUST be supervised while attending any party or event.
Caregivers must ensure that children conduct themselves appropriately while inside the facility. This is especially important with respect to older children above the age of 6. Children that are unable to follow our rules, as outlined in our Playground Rules and Waivers, will be required to leave the facility.
Party or Event Length and Clean-Up
Approximately 10 minutes prior to the scheduled party end time, the party room must be vacated and will no longer be available. Our staff will bring personal items to the common area approximately 15-20 minutes prior to the party end time. Approximately 5 minutes prior to the scheduled end time, the playground lights will be dimmed and party guests will start to depart. The facility must be fully vacated at the end of the scheduled party end time. Additional time can be purchased ahead of time, for the first and last parties of the day, if available.
BABY SHOWER / PRIVATE EVENTS
The standard baby shower or private event length 4 hours, from the time the host arrives at the facility, to the time that the facility must be clean and fully vacated.
Additional time can be purchased ahead of time, for the first and last parties of the day, if available.
HOLDOVER PENALTY (ALL PARTIES / EVENTS)
You and your guests must fully vacate the facility (persons and all personal items brought inside the facility) at the end of your reserved time. A 5-minute grace period is provided.
You will be charged an additional $100.00 for any portion of your party that encroaches on 10-minute segments past the originally scheduled end time (i.e. your event ends at 1:00 p.m., at 1:06 pm , $100 is charged (grace period taken into account). At 1:11 p.m., another $100 is charged, at 1:21 pm, another $100 is charged etc.).
This time is based on the digital atomic clock located inside the facility.
PROVISION ACKNOWLEDGMENT (ALL PARTIES / EVENTS)
By signing this TOC, you acknowledge and accept the provisions of the Party or Event Length and Clean Up provisions and the additional charges accrued in the event that the facility is not vacated at the appropriate time.
Princesses and Princes maintains preferred vendors for our parties and events. Preferred vendors coordinated by Princesses and Princes do not incur an outside vendor fee.
Outside vendors are not permitted inside or near the facility without prior written authorization from Princesses and Princes. This includes, but is not limited to, food delivery services, food trucks, performers, characters, cake vendors, photographers, etc. Requests must be submitted in writing to email@example.com.
If permission is granted to accommodate an outside vendor that is not one of our preferred vendors, a $20 fee will apply. Use of an outside party planner incurs a $50 fee.
Outside vendor(s) must possess the appropriate insurance for their business and list Princesses and Princes LLC as an additional insured. The certificate of insurance must be submitted to us no later than seven (7) business days prior to the party/event date.
Outside food is permitted inside the facility during your party or event, with the approval of Princesses and Princes. Please discuss any specific food requests prior to reserving a party date and time.
Ice cream cakes or any products containing nuts or nut products are not allowed. A $100 cleaning fee will automatically be charged to the card on file for violation of this provision.
We do not have an oven or stove and cannot re-heat food items brought to the playground. Gel or Flameless Sternos are permitted to keep catered food warm, which can be rented, if desired. Sternos with wicks are not permitted.
We have limited refrigerated storage space and cannot accommodate oversize items that require refrigeration. Please bring these items on the day of the event to be served upon arrival.
A 10% service charge will be added to fully catered events.
Party themes include a backdrop, cake table decorations and tablecloths, main table decorations, centerpieces, and tablecloths, backdrop, 10 helium balloons and themed/color coordinated plates and napkins. Full ceiling decorations, balloon arches, 3rd/4th table decorations are NOT included, as these are add-on items and incur an additional charge.
You may bring your own balloons to the facility, but they must already be inflated. We cannot inflate your balloons at the playground.
You may decorate your event table(s) with a tablecloth, balloons, birthday sign, etc. You may use Removable Tape to hang any items, provided it will not peel paint from the wall once removed. NO push pins, staples, nails, or any attachment methods that puncture walls are allowed.
Absolutely NO glitter, confetti, silly string or piñatas are allowed.
Princesses and Princes cannot supply hosts or any guests with ladders, step stools, or equipment to elevate customers above the floor surface.
A $100.00 damage and/or a $100 cleaning fee which will be charged to the card on file for violation of this provision.
Facility Damage / Missing Toys or Equipment
All toys, equipment, and party decor that is supplied by Princesses and Princes remains the property of Princesses and Princes. Toys, equipment, and décor is not to be removed from the facility.
This includes, but is not limited to, supplied wall and table decor, balloon weights, utensil holders, centerpieces, backdrops, curtains, props for decorations, buckets for gifts, toys, tables, chairs, etc. If any Princesses and Princes equipment is removed from our premises or if any Princesses and Princes facility property is stolen, damaged, or kept, a $100.00 damage fee will be charged to the card on file.
Unforeseen Circumstances / Facility Closed
In the event that Princesses and Princes will be closed due to an unforeseen circumstance (i.e. life-threatening weather, an act of God, emergency, facility damage, lack of basic utilities, etc.), we will contact you about the facility closure. You may reschedule your party/event for a different date/time, or receive a refund of your deposit. This is the only circumstance where a deposit will be refunded.
Failure to Enforce is Not a Waiver
We may choose to delay or not enforce any term in this agreement (including fees) without losing our rights. Any failure or delay by us in enforcing strict performance of this agreement (including, but not limited to, accepting late or partial payments or payments marked “payment in full” or tendered with other conditions or limitations) shall not be considered a waiver of any of the terms of this agreement or any of our rights. Any waiver of rights by us must be in writing and signed by one of our authorized representatives.
Limitation of Liability
By signing this Party and Event Terms and Conditions document, you hereby agree that, to the fullest extent permitted by law, Princesses and Princes total liability to you for any and all claims, losses, expenses or damages whatsoever arising out of or in any way related to the party/event or to this Agreement from any cause or causes, including but not limited to, Princesses and Princes’ negligence, errors, omissions, strict liability, breach of contract, or breach of warranty, shall not exceed the total amount paid for the party or event package, plus any add-ons or any additional items listed when the party or event reservation was made.
SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES OR THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL, CONSEQUENTIAL OR OTHER DAMAGES. ACCORDINGLY, SOME OF THE ABOVE LIMITATIONS AND EXCLUSIONS MAY NOT APPLY TO YOU.
By signing this PARTY AND EVENT TERMS AND CONDITIONS document, I acknowledge and represent that I have read the foregoing PARTY AND EVENT TERMS AND CONDITIONS, fully understand it, and sign it voluntarily as my own free act and deed; that no oral representation, statements or inducements, apart from the foregoing written agreement, have been made; that I am at least eighteen (18) years of age and fully competent; I voluntarily choose to allow myself and the below named minor child(ren) to participate in all activities, equipment, and games present at the facility; that I am the legal parent, guardian or adult caregiver authorized by the legal parent or guardian for the below-named child(ren) and have the permission and authority to agree to the terms within; I have read the facility rules located outside of this Agreement (“King’s Rules”), agree to abide by them and agree that the below named minor childr(ren) will abide by them; that I execute this Agreement for full, adequate and complete consideration fully intending to be bound by same; and that this Agreement is to be binding upon myself, my heirs, executors, administrators, and representatives in the event of my death or incapacity.