Party Terms and Conditions
June 16th, 2019
Princesses and Princes Party and Event Terms and Conditions
We are excited to celebrate your special event with you! Princesses and Princes Party and Event Terms and Conditions (“TOC”) allow us to explain the details and requirements regarding your event. This ensures that hosts and attendees understand our Company and facility policies regarding an event hosted at or decorated by Princesses and Princes.
Princesses and Princes LLC means Princesses and Princes LLC, Princesses and Princes, its members, managers, officers, assigns, principals, any associated persons or companies, the physical premises of all business locations as well as all business and service operations performed on behalf of Princesses and Princes LLC.
Party and Event Packages
Princesses and Princes offers private, semi-private and customized event packages. They are as follows: Bronze, Silver, Gold, Platinum, and Ultimate. Details regarding each package type can be found at https://princessesandprinces.com/party-packages. This Princesses and Princes Party and Event Terms and Conditions document covers any party or event held physically at Princesses and Princes or when Princesses and Princes is hired to provide decorating and/or event support offsite using Company or contracted personnel.
Please call us at (407) 601 – 3566 or email us at firstname.lastname@example.org to make a party or event reservation. We require that these TOC's be completed and returned to us, along with the required deposit, before a date and time can be reserved.
Reservation Deposit and Credit Card on File
A $50.00 + tax (Bronze party) or $150.00 + tax (all other parties) non-refundable deposit is required to reserve a party or event date and time. Deposits must be paid for using a valid credit card. If a cash deposit is desired, the full party balance must be paid at the time of the reservation.
Add-on services require full payment to secure a reservation for the add-on services.
All deposits are non-refundable, except under the sole condition that the facility will be closed on the date of the scheduled party or event due to an Unforeseen Circumstance (see below).
The remaining balance for the party or event must be paid in full 7 days prior to the event. An invoice will be sent to the email address on file, allowing for the balance to be paid online.
We accept Visa, MasterCard, American Express and Discover credit cards. We do not accept checks or money orders for any payments at Princesses and Princes. We do not accept cash for party deposits (if a cash deposit is desired, the full party balance must be paid at the time of the reservation).
Failure to make any required payment on or before the due date on the invoice is a breach of this contract. The required payment will be charged to the credit card on file no later than 5 days prior to the event. In the event that the payment fails or is dishonored, the party/event will be canceled. No refunds will be given.
Party/Event Size and Child/Adult Count
Each party or event package has a maximum allowed size, as detailed at https://princessesandprinces.com/party-packages. Hosts can purchase space for additional children or adults, if desired.
Birthday parties that have more than 25 children attendees and/or more than 40 adult attendees require an additional staff member, at an additional cost (see Additional Staff and Service Fee below). The number of children attendees for birthday parties will not be permitted to exceed 30 children.
The final child and adult count must be sent to email@example.com at least 14 days prior to your scheduled party or event, using the link provided in an email that will be sent to you. Children between the ages of 7 months to 6 years are included in the total child count (not including the birthday child). Persons 16 years and older are included in the adult count (not including the birthday child's parents). If the child or adult count exceeds the maximum for your birthday party package, a separate charge will apply for the additional children or adults.
NOTE: Children between the ages of 7 - 15 who are not related to the host family may not attend parties at the playground. The playground is designed for children ages 0 - 6 years old. Any children that are repeatedly disruptive will be disinvited from the facility as per the playground rules laid out in our waiver.
Checking In – Day of Event
Bronze, Silver, and Gold Parties: Reserved parties are provided use of the small multi-purpose room (infant room) or the party multi-purpose room for a total of 1.5 hours in length (including any necessary set up time), unless additional time is purchased. Platinum Parties: Reserved parties are a total of 2 hours in length (including any necessary set up time), unless additional time is purchased. The party multi-purpose room remains available for the duration of the event, minus the last 10 minutes. 10 minutes prior to the event commencing, the party multi-purpose room must be cleared. All Parties: Hosts may arrive no earlier than 10 minutes prior to the designated event start time. Please do not arrive earlier, as the playground will not be accessible to you until this time. If you've reserved the 10 am or 4 pm party slots, extra time may be available if you wish to purchase additional party time. Should the party run past the designated end time, additional charges will apply per the HOLDOVER PENALTY section of this contract.
Time is measured from the atomic digital clock located inside the facility, near the infant multi-purpose room.
Cancellations / No Show
Should you choose to cancel your party or event after a deposit has been paid, any deposit(s) made will be forfeited. Deposits are not refundable, except under the sole condition that the facility will be closed on the date of the scheduled event due to an Unforeseen Circumstance (see below).
7 days prior to the event, the final party or event balance is due. Should you cancel your party or event on or within 7 days of the event, the final remaining balance will be charged to the card on file, and no refunds will be given.
If you fail to show up for your scheduled party or event, you will be considered a No Show. If the final remaining balance has not been paid, Princesses and Princes will charge the credit card on file for the remaining balance for your party or event package, plus any unpaid add-ons or additional items reserved when the party reservation was made.
A party or event may be rescheduled one (1) time, provided notification is received thirty (30) or more days prior to the currently scheduled party, availability exists on a different date within 90 days of the currently booked date, and a confirmation reply of the reschedule is received. All requests for a change of party times or dates must be submitted in writing to firstname.lastname@example.org. If the request can be accommodated, the rescheduled party must be held within 90 days of the original booking date. A separate fee may apply to reschedule a party depending on expenses already paid by Princesses and Princes.
Party/Event Package Changes
It may be possible to add items to your party/event package, depending on how much time remains between notification and the scheduled party/event date. Party package downgrades (i.e. Silver to Bronze) and cancellations, once reserved and a deposit has been made, are not permitted and no refunds will be given.
Requests for any and all changes must be submitted in writing to email@example.com. No changes are permitted to custom birthday party packages, Ultimate party packages, or any events held offsite (i.e. away from the facility), unless agreed to between the client and Princesses and Princes LLC, in writing.
Waiver and Facility Rules
All parents, guardians, authorized caregivers, and children attending a party/event must have a waiver form on file, to enter the facility. Only children 6 years old and under are permitted to use the toys and equipment in the facility.
Hosts and guests can read and electronically sign the playground waiver at any time ahead of the event, by visiting our website and clicking the waiver link under the play tab. Hosts should direct attendees to the online waiver prior to the date of the party, to expedite their entry to the playground upon arrival. The waiver can also be found directly at princessesandprinces.com/waiver.
All children must wear grip socks to enter the playground. Socks are required for adults and grip socks are recommended. If an attendee arrives without socks, the arriving guest will be charged for socks. Hosts can also arrange to settle this charge for those attendees arriving without socks.
The conduct of all invited guests remains the responsibility of the party host and their guests. All children must be supervised by a parent, guardian or authorized adult. Drop-offs are not permitted. Again, all children ages 0 - 15 years old MUST be supervised while attending any party or event.
Caregivers must ensure that children conduct themselves appropriately while inside the facility. This is especially important with respect to older children above the age of 6. Any guests that are unable to follow our rules, as outlined in our Playground Rules and Waivers, will be required to leave the facility.
In the event of repeated infractions of our Playground Rules, Princesses and Princes, in its sole discretion, may terminate a party or event prior to its scheduled end time. Examples include, but are not limited to, intoxicated guests, threats or physical violence between guests or our staff, inappropriate behavior towards our staff, excessive damage to our facility, etc. In the event that this provision is exercised, law enforcement will be summoned, the party guests will be required to leave the facility, and no refunds will be given.
Party/Event Length and Clean-Up
Bronze, Silver, and Gold Birthday Parties
Approximately 5 minutes prior to the scheduled party end time, the small multi-purpose room (infant room) or the party multi-purpose room must be vacated and, once emptied, will no longer be available. The shared playground remains available for the remaining duration of the party. At the scheduled party end time, attending party guests must fully vacate the facility (i.e. 2.5 hours after the start of the party, unless additional time has been purchased). Additional time can be purchased ahead of time, for the first and last parties of the day, if available.
Platinum Birthday Parties
Approximately 10 minutes prior to the scheduled party end time, the party multi-purpose room must be vacated and will no longer be available. Our staff will bring personal items to the common area approximately 15 minutes prior to the scheduled party end time. Approximately 5 minutes prior to the scheduled end time, the playground lights will be dimmed and party guests will start to depart. The facility must be fully vacated at the end of the scheduled party end time. Additional time can be purchased ahead of time, for the first and last parties of the day, if available.
Ultimate Party Packages / Buy-outs / Baby Showers
Event timing and length is determined on a per-event basis, as agreed to between the host and Princesses and Princes, in writing.
You and your guests must fully vacate the small multi-purpose room (infant room), the party multi-purpose room, and/or the playground facility (persons and all personal items brought inside the facility) at the end of your reserved time. A 5-minute grace period is provided.
You will be charged an additional $100.00 for any portion of your party that encroaches on 10-minute segments past the originally scheduled end time (i.e. your event ends at 1:00 p.m., at 1:06 pm , $100 is charged (grace period taken into account). At 1:11 p.m., another $100 is charged, at 1:21 pm, another $100 is charged etc.).
This time is based on the digital atomic clock located inside the facility.
Princesses and Princes maintains preferred vendors for our parties and events. Preferred vendors coordinated by Princesses and Princes do not incur an outside vendor fee.
Outside vendors are not permitted inside or near the facility without prior written authorization from Princesses and Princes. This includes, but is not limited to, food delivery services, food trucks, performers, characters, cake vendors, photographers, etc. Requests must be submitted in writing to firstname.lastname@example.org.
If permission is granted to accommodate an outside vendor that is not one of our preferred vendors, a $20 fee will apply. Use of an outside party planner incurs a $50 fee.
Outside vendor(s) must possess the appropriate insurance for their business and list Princesses and Princes LLC as an additional insured. The certificate of insurance must be submitted to us no later than seven (7) business days prior to the party/event date.
Outside food and non-alcoholic drinks are permitted inside the facility during your party or event, with the approval of Princesses and Princes. Please discuss any specific food requests prior to reserving a party date and time. Alcoholic beverages may not be served at the playground. Bronze, Silver, and Gold Parties: a small amount of food and drink are permitted. All food, drink, treats and items brought into the playground must reside within the multi-purpose room being used for the event. Platinum and Ultimate Parties: A larger amount of food and drink can be accommodated and can be placed in areas outside of the multi-purpose rooms, if desired.
Ice cream cakes or any products containing nuts or nut products are not allowed. A $100 cleaning fee will automatically be charged to the card on file for violation of this provision.
We do not have an oven or stove and cannot re-heat food items brought to the playground. Gel or Flameless Sternos are permitted to keep catered food warm, which can be rented, if desired, for Platinum or Ultimate parties only. Sternos with wicks are not permitted.
We have limited refrigerated storage space and cannot accommodate oversize items that require refrigeration. Please bring these items on the day of the event to be served upon arrival.
If you plan for your guests to take food, cake, treats or other food items home with them, please bring appropriate to-go containers for this purpose. There is a .20 charge per container if they are supplied by us.
Additional Staff and Service Fee
Parties with more than 25 children and/or more than 40 adults require an additional staff member, at a cost of $74.99 and a service fee of 15% will be included on the final invoice for this event. If it is determined on the day of the event that either of these limits have been exceeded, these charges will automatically be billed to the card on file.
Party themes include a backdrop, cake table decorations and tablecloths, main table decorations, centerpieces, and tablecloths, backdrop, 10 helium balloons and themed/color coordinated plates and napkins. Full ceiling decorations, balloon arches, 3rd/4th table decorations are NOT included, as these are add-on items and incur an additional charge.
You may bring your own balloons to the facility, but they must already be inflated. We cannot inflate your balloons at the playground.
You may decorate your event table(s) with a tablecloth, balloons, birthday sign, etc. You may use Removable Tape to hang any items, provided it will not peel paint from the wall once removed. NO push pins, staples, nails, or any attachment methods that puncture walls are allowed.
Absolutely NO glitter, confetti, silly string or piñatas are allowed.
Princesses and Princes cannot supply hosts or any guests with ladders, step stools, or equipment to elevate customers above the floor surface.
A $100.00 damage and/or a $100 cleaning fee which will be charged to the card on file for violation of this provision.
Facility Damage / Missing Toys or Equipment
All toys, equipment, and party decor that is supplied by Princesses and Princes remains the property of Princesses and Princes. Toys, equipment, and décor is not to be removed from the facility.
This includes, but is not limited to, supplied wall and table decor, balloon weights, utensil holders, centerpieces, backdrops, curtains, props for decorations, buckets for gifts, toys, tables, chairs, etc. If any Princesses and Princes equipment is removed from our premises or if any Princesses and Princes facility property is stolen, damaged, or kept, a $100.00 damage fee will be charged to the card on file.
Unforeseen Circumstances / Facility Closed
In the event that Princesses and Princes will be closed due to an unforeseen circumstance (i.e. life-threatening weather, an act of God, emergency, facility damage, lack of basic utilities, etc.), we will contact you about the facility closure. You may reschedule your party/event for a different date/time, or receive a refund of your deposit. This is the only circumstance where a deposit will be refunded.
Video Surveillance Acknowledgment
I understand that to promote the safety of employees and guests, as well as the security of its facilities, Princesses and Princes, its licensees or assignees, may conduct video surveillance of any portion of its premises at any time, the only exception being private areas (i.e. restrooms, showers, dressing rooms etc.). Video cameras will be positioned in appropriate places within and around Princesses and Princes buildings, equipment, and facilities and used to promote the safety and security of people and property. I understand that this surveillance may occur at any time during my visit to any Princesses and Princes property and hereby give my consent to such video surveillance at any time the company may choose.
Photograph and Model Release Acknowledgement
I understand that Princesses and Princes, its licensees or assignees may take photographs, video, or other physical or digitally recorded media on its premises at any time, the only exception being private areas of restrooms, showers, and dressing rooms.
I hereby grant Princesses and Princes, its licensees or assignees, either separately or together, either wholly or in part, the perpetual and irrevocable and unrestricted right to use my likeness in photographs, video, or other physical or digitally recorded media in any of its publications, including web-based publication, without payment or other consideration. I hereby assign full copyright of these photographs, video, or other physical or digitally recorded media to Princesses and Princes, its licensees or assignees together with the right of reproduction either wholly or in part.
I hereby grant Princesses and Princes, its licensees or assignees unrestricted use of these photographs, video, or other physical or digitally recorded media for whatever purpose, including advertising, with any retouching or alteration without restriction. I hereby irrevocably authorize Princesses and Princes, its licensees or assignees to edit, alter, copy, exhibit, publish, or distribute these photographs, video, or other physical or digitally recorded media for any lawful purpose. In addition, I waive any right to inspect or approve the finished product wherein my likeness appears. Additionally, I waive any right to royalties or other compensation arising or related to the use of any photographs, video, or other physical or digitally recorded media.
I understand and agree that all photographs, video, or other physical or digitally recorded media will become the property of Princesses and Princes, its licensees or assignees and will not be returned.
I hereby hold harmless, release, and forever discharge Princesses and Princes, its licensees or assignees from all claims, demands, and causes of action which I, my heirs, representatives, executors, administrators, or any other persons acting on my behalf or on behalf of my estate have or may have by reason of this authorization.
Failure to Enforce is Not a Waiver
We may choose to delay or not enforce any term in this agreement (including fees) without losing our rights. Any failure or delay by us in enforcing strict performance of this agreement (including, but not limited to, accepting late or partial payments or payments marked “payment in full” or tendered with other conditions or limitations) shall not be considered a waiver of any of the terms of this agreement or any of our rights. Any waiver of rights by us must be in writing and signed by one of our authorized representatives.
Limitation of Liability
By signing this Party and Event Terms and Conditions document, you hereby agree that, to the fullest extent permitted by law, Princesses and Princes total liability to you for any and all claims, losses, expenses or damages whatsoever arising out of or in any way related to the party/event or to this Agreement from any cause or causes, including but not limited to, Princesses and Princes’ negligence, errors, omissions, strict liability, breach of contract, or breach of warranty, shall not exceed the total amount paid for the party or event package, plus any add-ons or any additional items listed when the party or event reservation was made.
SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES OR THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL, CONSEQUENTIAL OR OTHER DAMAGES. ACCORDINGLY, SOME OF THE ABOVE LIMITATIONS AND EXCLUSIONS MAY NOT APPLY TO YOU.
By signing this PARTY AND EVENT TERMS AND CONDITIONS document, I acknowledge and represent that I have read the foregoing PARTY AND EVENT TERMS AND CONDITIONS, fully understand it, and sign it voluntarily as my own free act and deed; that no oral representation, statements or inducements, apart from the foregoing written agreement, have been made; that I am at least eighteen (18) years of age and fully competent; I voluntarily choose to allow myself and the below named minor child(ren) to participate in all activities, equipment, and games present at the facility; that I am the legal parent, guardian or adult caregiver authorized by the legal parent or guardian for the below-named child(ren) and have the permission and authority to agree to the terms within; I have read the facility rules located outside of this Agreement (“King’s Rules”), agree to abide by them and agree that the below named minor childr(ren) will abide by them; that I execute this Agreement for full, adequate and complete consideration fully intending to be bound by same; and that this Agreement is to be binding upon myself, my heirs, executors, administrators, and representatives in the event of my death or incapacity. I acknowledge and accept all of the provisions within and further acknowledge that additional charges will accrue if any of the provisions outlined in this contract are violated.